This event will take place on January 24th 2013 in Birmingham, UK. The conference will address the role of the customer in the changing water industry. No longer a silent service provider, the sector has to realign as customer-facing, not only in the call centre, but throughout the supply chain. The rewards for successful engagement are multi-fold, including resource demand reduction, smoother project delivery, improved revenue collection and better environmental management.
The Water Industry Customer Conference aims to give professionals in the sector the opportunity to better understand the policy framework around the customer experience and share best practice with their peers.
Expert speakers include:
- Sonia Phippard, Director, Water & Flood Risk Management, Department for Environment, Food & Rural Affairs
Dame - Yve Buckland, Chair, Consumer Council for Water
- Luis Garcia Berenguer, Chief Executive Officer, Bristol
- Water
Barbara Hughes, Director of Consumer Policy, - Ofwat
Belinda Oldfield, General Manager Regulation, Scottish Water - Louise Hunter, Director of Corporate Affairs, Northumbrian Water
- Andy Pymer, Director of Customer and Retail Services, Wessex Water
- Victor Freeney, Head of Stakeholder Engagement, Thames Water Utilities
- Martyn Oakley, Director of Customer Services, Anglian Water
Roger Darlington
For more information click here.
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